Backup Rain Plan
- First things first, WE WANT YOU TO HAVE PERFECT WEATHER AT YOUR EVENT!
- The next most important thing, WE WANT YOU TO HAVE PERFECT WEATHER AT YOUR EVENT!
- And since we live in South Florida in case it does rain (or look like it might rain at some point throughout the day) we do require all clients to have a backup rain plan in place.
- The backup rain plan is because we do not EVER want to have to charge our clients for rain or water damage to our one-of-a-kind rentals.
- Backup rain plans may include: a tent with walls (and/or flooring depending on the items rented) or an indoor space.
- Backup rain plan must be established and approved by Unearthed Rentals 1 week prior to the date of the event
- If rain call must be made due to the weather, it must be made prior to the beginning of the scheduled arrival window.
- Any tents that will be included as part of the rain plan must be installed and ready for furniture to be placed prior to the start of the scheduled arrival window.
- We highly suggest the rain call is made at 30% or greater chances of rain, and we almost always require the rain call to be made at a 40% or greater chance of rain.
- Tarps DO NOT count as a backup rain plan and are not an acceptable way of protecting Unearthed furniture.
- Backup rain plans are designed to ensure the smooth unfolding of your event, rain or shine, and to prevent water damage to our one-of-a-kind rentals.
Use of Rentals Outdoors
- Unearthed rentals may be used outdoors in uncovered, open spaces as long as there is no chance of inclement weather.
- Rentals may NOT be left outdoors, uncovered overnight no matter what the forecast calls for.
- If there is any chance of inclement weather a backup rain plan must be established to protect the rentals (please read in Backup Rain Plan section above).
Damages
- The Client assumes all responsibility for any damages that occur to rental items at their event and agrees to pay up to 5 times the rental rate in order to replace the damaged item.
- If a spill of any kind is able to be professionally cleaned, the client will only be charged the professional cleaning fee, handling fee, and any time away from the collection.
- Damages include, but are not limited to: melted candle wax, cigarette or cigar smell, spills, water damage, chips, cracks, and tears.
- Many of these damage fees can be avoided with the purchase of our optional insurance plan, called the Rest Assured Plan (read below).
- Unearthed Rentals will send an invoice for any damage, cleaning, or repair fees within three business days of the event.
- Client has option to submit the balance of the invoice within 5 days via the accepted method of choice. The credit card on file will be billed after 5 days if no alternate method of payment is chosen.
- To avoid potential damages on large rental items such as farmhouse tables and white sofas, clients are not permitted to move these items and items must be moved by a member of the Unearthed team.
Candle Use
- Open flame candles are not permitted to be used on any Unearthed rentals unless they are in a votive or other protective vessel, prohibiting candle wax from dripping on the rentals.
- Taper candles of any kind (including “dripless” candles) are NOT permitted to be used directly on any Unearthed rentals.
- If any candle wax is found on any rental item, client will be subject to a fee of $75 per area of candle wax to be cleaned/removed, up to 5 times the rental rate in order to replace the item, depending on the severity of the wax damage.
- Candle wax is not covered by the Rest Assured Plan, as open flame candles without a protective vessel are strictly prohibited.
Rest Assured Plan
- Unearthed offers a recommended damage protection plan, named “Rest Assured Plan”, which covers damages to rental items on a per-order basis.
- The Rest Assured Plan is available on the full order, only.
- If clients would like to opt in to the Rest Assured Plan for their order, 6% of the rental subtotal (ie: rentals only, pre-tax and delivery) will be added to the overall invoice.
- The Rest Assured Plan covers up to 50% of the total amount of the rental order (rental subtotal only) in damages.
- Any damages that exceed 50% of the rental invoice, or those not covered by the Rest Assured Plan, will be billed to the credit card on file.
- Damage covered by the Rest Assured Plan includes: spills, burns, stains, cigarette smell, chips, cracks, and tears.
- Lost or missing items and gross negligence (such as leaving the rentals out in the rain or candle wax from prohibited use of tapered candles) are not covered by the Rest Assured Plan and will be charged at five times the rental rate, as per the Rental Agreement.
Changes and Cancellations
- Items may be swapped for other items of equal value.
- An additional deposit may be required if swapped for an item of greater value.
- If any changes occur, the invoice is revised and requires client signature for approval.
- Two “even” swaps are allowed at no cost. Any consequent swaps are charged at $35 per request.
- Any cancelled item(s) will result in a loss of deposit paid on those specific item(s). The deposit submitted on cancelled items will NOT be applied towards the final balance due.
- If reservation is cancelled within 2 weeks of the agreed upon event date no refund of deposit or final payment shall be given.
White Glove Delivery
- All rental orders require white glove delivery service
- White glove delivery includes the time and labor involved in packing the truck prior to the event, driving to the venue, delivering all items on order, setting up all large items according to floor plan, driving back to showroom, returning to venue to pick up items at end of event, driving back to showroom, and time and labor to unload truck and place items back into showroom.
- White glove delivery services ensures all large items (tables, chairs, furniture) are set in place according to a floor plan or direction provided.
- White glove delivery services generally range between $300 and $2500 within regularly serviced areas in South Florida and are based on distance traveled, size of the order, labor involved, times requested for delivery/pickup, and venue restrictions.
- Regularly serviced areas include Miami-Dade County, Broward County, Palm Beach County (as far north as West Palm Beach), and Monroe County (as far south as Islamorada).
- Requests outside of the above listed areas are happily serviced, and will be considered travel orders and are subject to higher minimum order fees as well as travel fees.
- Unearthed Rentals requires adequate access to site of delivery, including but not limited to: drive-up access to outdoor events, minimum of 4’ wide hallways, a standard size freight elevator (8′ wide or larger), and ramp access rather than stairways.
- If such access is not available, the client must inform Unearthed Rentals as additional time and/or manpower will be required for delivery. Failure to notify the Rental Company of such delivery conditions may result in additional delivery fees.
Delivery
- Regular delivery hours are between 8:30am and midnight.
- Any deliveries requested outside of those times are subject to an “early morning” white glove delivery addition.
- Unearthed requires a minimum 2 hour window of time to arrive for deliveries.
- The “arrival window” is specifically the window for the arrival of the Unearthed Delivery Team, and does not include required setup time
- Any deliveries requiring a smaller window of time or exact arrival time are subject to a “narrow delivery window” or “exact delivery time” white glove delivery addition.
- Any deliveries requested the day before an event are subject to a “day before delivery” white glove delivery addition along with additional rental fees.
- Unearthed reserves the right to refuse a delivery time that is the day before an event
- Unearthed reserves the right to refuse a delivery at a time considered unreasonable.
- Unearthed must be provided with a floor plan prior to the date of the event.
- Unearthed will provide a delivery ticket which includes names and photos of each item being delivered.
- The client or designated contact person must sign off on delivery. No items will be delivered to an unattended venue and Unearthed reserves the right to cancel items without prior notice if there is no one available to sign for delivery.
- No items will be delivered to an outdoor location to be left in the rain. A backup rain plan must be established (ie: tent or indoor location). If no backup rain plan is established, Unearthed reserves the right to cancel items without prior notice.
- If an event space is not ready for delivery at the agreed upon time, the client’s credit card on file will be charged at the rate of $1000 per hour or any part thereof.
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Pickup
- Regular pickup hours are between 8:30am and midnight.
- Any pickups requested outside of those times are subject to an “after hours” white glove delivery addition.
- Unearthed requires a minimum 1 hour window of time to arrive for pickups.
- Any pickups requiring a smaller window of time or exact arrival time are subject to a “narrow pickup window” or “exact pickup time” white glove delivery addition.
- Any requests for next day pickups are subject to a “next day pickup” white glove delivery addition along with additional rental fees.
- Unearthed reserves the right to refuse a next day pickup or an unreasonable time requested for pickup.
- All rentals must be prepared for Unearthed to pick up at the agreed upon time as follows:
- Tables clear of all decor, linens, china, and glassware
- No guests seated in any chairs or sofas
- Small rentals are to be gathered in one area and placed into original packaging
- For any approved next day pickups, all above procedures must be followed in addition to:
- All furniture used outdoors to be moved under an approved covered area or indoors
- If all of the above procedures are not followed, the client’s credit card on file will be charged for damages accordingly.
- If an event runs over time and rentals are not ready for pickup at the agreed upon time, the client’s credit card on file will be charged at the rate of $1000 per hour or any part thereof.
Rental Period
- All rentals rates are priced for a single calendar day.
- Unearthed happily offers multiple day rentals, weekly rentals, and monthly rentals, pending on your needs.
- Any rental requests for an extended period of time (longer than 3 days) may be eligible for an extended rental discount.
- Any requests for rentals to be delivered the day prior or picked up next day are subject to additional white glove delivery fees and additional rental fees.
Travel Events
- Travel services will include all regular delivery fees plus cost of hotel and meals on the road for events more than 80 miles from our showroom, located in Miami, FL 33126.
- Hotel may be required for one or up to two nights, depending on the size of the event, distance traveled, and times requested for delivery and pickup.
- Domestic and international shipping is available on some items. Please inquire about specific items, location, as well as dates.
Custom Orders
- Custom built items are available upon special request.
- All custom requests must be received at least 45 days prior to requested date of completion to allow adequate time to source and build.
- The signed agreement and deposit must be submitted for custom items at least 30 days prior to the expected date of completion.
- If custom requests and information are not received within the required time frame Unearthed cannot guarantee completion and in such case no refund shall be given.
Consultation
- All clients must have an event date and venue booked prior to booking a one-on-one consultation.
- We have a monthly Open House that takes place on the last Wednesday of each month, for any clients wishing to see the rentals who do not yet have a confirmed date and venue.
- The first 1 hour one-on-one showroom consultation is complimentary.
- Plan to bring everyone involved in your event to your 1 hour consultation – mom, dad, planner, bride, groom, sister, brother, you name it – let the whole group have fun together in our 12,500 sq/ft showroom
- Site-visits and venue walk-throughs are available starting at $150 per visit within Miami-Dade County.
- We are happy to host in-studio samples including additional vendors for table mock-ups are available on a case by case basis, and may include an additional investment.
Rush Orders
- Any rental order requests within 1 week of the date of an event are subject to a 20% or higher rush order fee applied to the subtotal of the rentals.
- Minimum rental requirements must be met prior to the rush order fees.
- Any orders finalized within 1 week of an event date must be paid with cash, cashiers check, or credit card.
- Any orders finalized within 3 days of an event must be paid in person with cash or cashiers check.
Minimums
- All rental orders are subject to a minimum order requirement of $1500, excluding taxes, delivery and styling services.
- Travel orders are subject to higher minimum order starting at $3000 based on location, excluding taxes, delivery, styling, and travel fees.
- Styling minimums start at $2000 per event, rentals are additional.
Reservation
- A proposal strictly shows pricing, photos, and dimensions, and does not guarantee the availability of any items.
- All reservations require a 50% non-refundable deposit upon reserving the items, along with a signed agreement, signed invoice, and a credit card on file for incidentals.
- Payments shall be accepted by cash, check, Visa, MasterCard, or American Express.
- All rentals must be finalized at least 2 weeks prior to the event date.
